Minding your own business is really hard. It’s hard, when you’re at a party, and you hear about someone who’s doing something “wrong” in their life, to not give advice, and tell them what they should do about it. (One of my worst character flaws, for sure). It’s really hard, when… More»
If you live within an hour of the Bay Area, there’s pretty much no excuse not to check out Oracle’s OpenWorld conference. No, they don’t have the Black Crowes playing like some of their competitors do, but they have an amazing price for folks who are just thinking… More»
We’re about to debut, Coffee Table, a three-month-long series next week where we interview top-consumer brand executives about, literally, what’s on their their coffee table. The reason we’re doing this is because we’ve turned on to some of the very best publications and books from our clients, and we’d like… More»
Hello Fox Rent A Car . I’ve used your services two or three times. In my most recent experience, I had somewhat of a negative experience, which I wrote up on review site Yelp . It looks like one of your employees just contacted me on Yelp, to clarify the situation,… More»
If you’d like to grab a complimentary copy of Thursday’s Twitter Conference Keynote – Ka-Ching! Revenue Strategies with Twitter & Customer Relationship Management Integration – send us an email between now and end-of-day Thursday. We normally sell these presentations for $25, post-event, but we’ll be giving them away for… More»
Join us at 10 a.m. on September 24 at San Francisco’s "Cool Twitter Conference":http://cooltwitterconferences.com, where speakers from all backgrounds will be covering a host of useful topics that will help your business and brand develop a top-notch Twitter strategy. You’ll learn how to do a full social customer relationship… More»
We’re pleased to announce that I will begin writing a column on social customer relationship management for the popular hospitality sales and marketing website eHotelier . The first column, a quiz on social customer readiness, will be published on October 5th, and articles and columns will appear about once monthly… More»
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