About The Social Concept
The Social Concept is a social customer management consulting firm. We partner with consumer brands to help them figure out how to acquire, monetize and retain the elusive “social media” customer, inside and outside their company.
The three key benefits of doing this kind of work are:
- increased marketshare
- increased profitability
- increased sales
Our consulting methodology is based in Peter Block’s “Flawless Consulting” model, and monthly status/timeline meetings are the norm, to keep projects on-objective, and on-time.
When clients work with The Social Concept, they share a set of robust resources including
- Fully Customized Social Customer Wiki (Knowledge Base), for all multi-year consulting clients - also available a la carte for a low monthly fee
- Video Chat Solution for weekly meetings
- Emergency Access to the the social concept's team in case of emergent issues on the social web (product tampering, public relations crisis, etc.)
To reach us by mail, please send anything to 771 Kingston Ave, Suite 302, Oakland CA 94611.