Posted at 09:06AM in charity,
scrm,
smt,
social crm,
social media • Permalink • No Comments
March 7, 2012
Let’s take a step back in time to 2000, when customer support as we know it today was pretty different. For example, say you received your first cell phone bill, and it was $100 too high. You’d call the phone company’s call center, and be put on hold for five…
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Posted at 01:26PM in charity,
non-profit,
social crm • Permalink • No Comments
January 15, 2010
The Red Cross has raised over $5m for the Haitian earthquake in the last 36 hours. Everybody’s talking about and writing about it.
If you want to manage your social customers and raise a bunch of money for Haiti too, here’s how to do it.
1. Triple-Donation Model For New Customers,…
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