Fresh from the Vault - "No Time, No Money, No Problem"

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Today's release from the Vault is "No Time, No Money, No Problem", a presentation that Adam did for the Tri-Valley Convention and Visitors Bureau in 2009. Don't have the time or money to figure out how to use the social web? The social concept breaks this problem down by… More»

Who To Follow In SocialCRM

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I get asked this question all the time: “Who should I follow in Social Customer Relationship Management (social CRM)?” So, I created a Twitter list, SocialCRMMasterminds . I took the name from Napoleon Hill’s “Think And Grow Rich,” from his master-mind group. Well, the other night, I took a moment to devise… More»

From The Vault: The ROI Of The Social Customer

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Here at the social concept, we decided, a few weeks ago, to open the vault, giving away every presentation we've done in the last two years. This week, we're posting our second and third presentation, complete with all notes, on Slideshare. [The only reason we're not making the… More»

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